FAQs

Shipping

We always aim to ship within seven days of ordering, usually we're faster than that though. Once you've placed your order, we'll start getting busy with your artwork and within three working days we'll send over a proof for you to sign off (if you're happy with it). Delays in signing off your artwork, or if we have to make any changes or amendments could lengthen the shipping time.

 

I made a mistake is it possible to get my order corrected and reprinted?

If you have made a mistake but still approved the proof you received before printing, you may request a re-print at a discounted price. As long as your order was placed within the last 30 days we should be able to accommodate your requests.

If we have yet to start work your order changes can be made to the specifications at no extra cost, but contact us as soon as possible!

 

Can I cancel my order

If your order hasn't been processed or dispatched just yet you will be able to cancel your order. If your order has already been dispatched or you've received it, please see below.

 

Can I return my personalized print?

We cannot accept returns or offer refunds of personalised products, as they have been produced as a bespoke product to the customer’s requirements (as we can’t sell your bespoke design to someone else). This is in line with current UK legislation.

We always strive to ensure all of our customers are happy, however, and  and if there is a problem with your order for any reason please call us to discuss issue.

Non personalised items can be returned in their original condition and packaging within 14 days of delivery to the seller of the product. We would recommend that you return your items via registered post. We will then either replace the item or, if you prefer, offer a full refund of the goods. All return postage is the responsibility of the purchaser. If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day we confirm via e-mail that you are entitled to a refund for defective goods. If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase. If we cannot refund via the original payment then a cheque will be raised to the address on the order.

 

My order arrived faulty, what can I do?

We check our products thoroughly for quality issues and we always do our best to ensure that our packages are sent out as securely and safely as possible, however you do have an issue on delivery, please get in touch as soon as possible.... We will do our best to resolve the issue.

 

Whilst we pack all of our products robustly & with care, on very rare occasions they can be damaged in transit. If your order has arrived damaged, please contact us to advise of the damage. You will need to submit all of the following information & supporting evidence

  • Your order number
  • The date of delivery
  • A photo clearly showing the damage to the product
  • A photo showing all of the received product
  • At least one photo showing all of the outer packaging (which also includes the address label)
  • A photo showing all of the inner packaging

All reports of damage must be submitted within 24 hours of delivery. This will enable us to take up the issue with our couriers. Once ALL of the above requested information & photos are received, we will advise on a replacement. 

  

Do you sell overseas?

Currently we only sell to UK Mainland customers and internationally, please see "Delivery" for more information.

 

Where is my confirmation email?

Sometimes our confirmation, processing and dispatch emails get blocked by some email providers and head straight to your junk box or spam. If it hasn't come through, please check the email provided is correct on your account. Any other issue, please get in touch with our team.