Shipping policy

Delivery

We endeavour to dispatch all print & canvas orders in seven working days. Please allow up to five working days from the date of dispatch for your print to arrive. 

Delivery will be provided by a trusted courier service and they will require for someone to be present to sign and collect the package. It is the sole responsibility of the customer to ensure that someone is available to take delivery. If an item is returned to us due to a customer not being available to receive the item on each delivery attempt, refusing delivery or has been held for collection by our delivery partner & not collected, an administration fee of £10 payable in advance will be charged to resend the item. We cannot be held responsible for any late, lost or unforeseeable event caused by a delivery date not being met. You shall be deemed to have accepted the goods after receiving delivery. The Products are the customer’s risk from the time of delivery.

Import Duties & Tariffs

If you order goods from our website for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Damaged items

We ensure all items are quality checked prior to dispatch. If your item has been damaged in transit, it is the customer’s responsibility to check the delivery before signing for it and we cannot refund any damaged deliveries that have not been logged by the courier firm at the point of delivery. In the event that your item is delivered damaged, we will endeavour to provide a replacement using the same delivery method. To consider a replacement, we require clear photographic evidence of the damage, including the packaging within 1 working day of delivery to be provided via email.

Returns

Please note we cannot accept returns or offer refunds of personalised products, as they have been produced as a bespoke product to the customer’s requirements (as we can’t sell your bespoke design to someone else). This is in line with current UK legislation which can be viewed on this link. In the event of a technical issue, photographic evidence will be required prior to a replacement being issued. We regret we do not offer refunds if this occurs.